Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,515 reviews

Best price
guarantee
Mercure Amsterdam City Hotel - Image 1
Mercure Amsterdam City Hotel - Image 2
Mercure Amsterdam City Hotel - Image 3
Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • A 4-star Amsterdam hotel with on-site parking & bike rentals

  • Restaurant with a terrace overlooking the Amstel River

  • Wellness facilities with sauna, Turkish steambath (Closed until further notice) and gym (Open)

  • Spacious, stylish rooms, some with kitchenettes or river views

  • Under 20 mins from Schiphol Airport & close to 2 metro stops

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

Regional produce and local cuisine take centre stage in our restaurant, where the tree-lined terrace sits right along the canal. Inside, scenes of Amsterdam townhouses offer a sense of place, and creative lighting and mismatched mirrors draw the eye.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,515 reviews

Customer review rating 4.0/5

Laura K. Friends - Confirmed reviews ALL

We had a great stay at the Mercure in Amsterdam. Whilst not in the city centre, it was a short walk and a metro ride into the main areas (Centraal, de Pijp, etc.). The beds were comfortable, the rooms clean and the service great. Being reward customers, we were upgraded to king rooms, were given a welcome drink and had access to soft drinks from the minibar - all lovely touches. The only small concern is that a bag of snacks that we’d brought from the UK went missing from one of the rooms. We’re not sure why anybody would be desperate for a bag of honey-roasted cashews but they were in a tote bag one day, and the next they were gone. The person on the desk handled this complaint well, saying that they would speak with housekeeping. It was hard to know what to ask for in terms of compensation given this was a bit of a random issue to raise! Overall, other than the small snack hiccup, we enjoyed our stay at the Mercure Amsterdam and would stay again.

Dear Laura, Thank you very much for your feedback. We’re glad our location and room comfort met your expectations. We regret the issue with your personal items and appreciate your understanding as we addressed it. We’re happy our team and loyalty perks enhanced your stay. We look forward to welcoming you back. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Eleanor-rose S. Couples - Confirmed reviews ALL

the hotel was in a great location, 5 minute walk from the metro. The hotel itself was lovely, clean with complementary drinks, shower stuff and tea and coffee. Staff were very friendly and helpful and overall it was a lovely experience i will definitely be returning.

Dear Eleanor-Rose, Thank you for your positive feedback. We’re thrilled you had a pleasant stay with us. Your appreciation for our convenient location and attentive service means a lot. We’re also glad the in-room amenities enhanced your comfort. Still, we note your comment about room cleanliness and will reinforce our protocols. Nonetheless, it’s great you found our team helpful and enjoyed the proximity to the metro. We would be delighted to welcome you back on another occasion. All the best, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Anju V. Families - Confirmed reviews ALL

One of my best experiences of stay with the staff being extremely helpful and courteous !! Shout out to Karina at the front office (hope i have got the name right she has been with you guys only 2 months) and Asha from the restaurant were extremely helpful. Infact every staff member at the front office and restaurants were very helpful and ready to help

Dear Anju, Thank you for your positive feedback. Your kind words about Karina, Asha, and our team mean a lot; we’ll be sure to share them. We’re glad our location near Overamstel and Spaklerweg metro stations made exploring Amsterdam easy. It would be our pleasure to have you return on another occasion. Very best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Jack C. Families - Confirmed reviews ALL

Another great stay at Mercure, this time Amsterdam. Check in was efficient, the person on reception was very helpful, when speaking with other members of reception they also provided excellent customer service. The room was spacious, clean and met all expectations. The bed was very comfortable and made for a great sleep. The only downside being unable to use parts of the fitness centre due to renovation, however, this cannot be helped as that is required to improve service. Overall, a great stay, I would certainly recommended this hotel. Thank you :)

Dear Jack, Thank you for choosing our hotel and for sharing your review. We’re glad Mercure Amsterdam City met your expectations and that our team ensured a smooth arrival and comfortable stay. Sorry for the inconvenience from the fitness center renovation; we can suggest nearby wellness options next time. Our central location remains ideal for family trips and exploring Amsterdam. We hope to have the occasion to welcome you back in the near future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Kerry G. Friends - Confirmed reviews ALL

Lovely clean hotel. Staff were so friendly and nothing was too much.i would definitely like to come back

Dear Kerry, Thank you for your positive feedback. We’re glad you enjoyed the hotel and felt well cared for by our team. It’s great your booking process was smooth and hassle-free. We hope you will return for another memorable stay. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Other web-users rate our hotel

  • 1,494 reviews 7.5/10 Location
  • 2,082 reviews 7.4/10 Room
  • 1,852 reviews 8.4/10 Service
  • 39 reviews 7.2/10 WiFi
  • 955 reviews 6.5/10 Cleanliness
  • 912 reviews 8.3/10 Breakfast
  • 456 reviews 9.3/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Amsterdam